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Items that indicate "Same Day Despatch" are normally despatched on the same business working day. We aim to despatch all other items the same day or within 2-4 working days. If you require fast delivery on the items that do not say "Same Day Despatch" please contact for an indication of despatch date. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order. ***Please note payment is only taken on despatch of goods*** Carriage charges apply as follows England, Wales, Scotland, Northern Ireland(Zone 1 and 2) All products delivered FREE. (Royal Mail Recorded) Irish Republic(Zone 3), Europe. All items £4.50 (Royal Mail Recorded) USA, Canada, Australia & New Zealand All items £7.50 (approximately $11 USD, $14.50 CAD) (Priority Royal Air-Mail Recorded) Goods will only be delivered to the cardholders address or verifiable alternative address (call 0121 233 1801 for details) Every effort will be made to keep the delivery charges as low as possible. If the shipping costs are lower than that stated the savings will be passed on to the customer. All items are sent by Royal Mail (a signature will be required when delivered) or ANC for large clock orders. If you wish to arrange for FedEx of more expensive items overseas please contact us and this can be charged at cost. For customers in the UK the price you see is the price you pay (inclusive of VAT and carriage is free) VAT is automatically removed for orders delivered outside of the EU, to the Channel Islands & BFPO Addresses. ***Please note we reserve the rights to refuse orders from countries for which we cannot guarantee security of items posted to.*** ***For larger, more bulky items or items of a high value we reserve the right offer FedEx or similar carrier at cost when shipping outside of the UK***